Domestic Shipments
If your package shipped with the USPS has not been delivered, and appears to be stalled when you check the tracking, you can submit a missing mail form found here:
https://www.usps.com/help/missing-mail.htm
Outside of this, if we have shipped the item to a valid address, there is nothing more we can do to locate the item. If after some time the item has still not been delivered, get in touch with us. Once we have confirmed with the carrier that the package is lost, we will send a replacement, or issue a refund if a replacement is not available.
International Shipments
Depending on the shipping option you selected, it can take up to 45 days for a package to be delivered. If you have not received your order within the maximum of 45 days from the time it was shipped, please contact us.