Pre-ordered editions which are not yet published We do not track or monitor aftermarket sales of our editions, nor do we “police” the sale of our editions on the aftermarket; however, if you choose to sell our most recently announced book, then number or letter rights should transfer to the…
We do not take requests for specific numbers. We have developed a complex designation system, which takes into account many different variables when designating numbers to a customer’s order. The system is designed to follow the basic designation rules, and to be as fair as possible to everyone who places…
You can find the number and/or letter assigned to you for any of your purchased editions on the Designations Search page. You will need your email address, and any previous Suntup Editions order number. If you have never purchased from Suntup Editions, you will receive an email with a unique…
For some international shipments, it can take up to 4 business days for tracking information to appear on the tracking link provided. This is normal because our international carrier requires time to receive and scan in the boxes. If no tracking is showing up, give it a few days. If…
Due to the highly limited nature of our Lettered and Numbered editions, in order to be fair to our customers who are interested in purchasing a copy, there is an order limit of one copy per household and/or per person. In addition, Matching Pre-Order rights will only apply to one…
A lifetime subscription lasts for the life of the original subscriber or the life of the press, whichever may end first.
Lifetime subscriptions are not transferable and must remain with the original subscriber. Lifetime subscribers can sell individual books from their subscription.
No, lifetime subscriptions are no longer available. They were offered for a limited time, in limited quantities at the launch of the press.
As stated in our Terms of Service, if an installment plan for a pre-ordered book is defaulted as a result of several failed attempts to charge the credit card on file, the order will not be shipped until the plan is paid in full. If payment is not received in…
If you need to update you card for any reason, login to your Partial.ly account here: https://partial.ly/login This link has instructions on how to update your card if needed: https://support.partial.ly/updating-payment-methods/ If you payment plan has defaulted due to multiple failed attempts to bill your card, please login to update your…