• How do I look up my designations?

    You can find the number and/or letter assigned to you for any of your purchased editions on the Designations Search page. You will need your email address, and any previous Suntup Editions order number. If you have never purchased from Suntup Editions, you will receive an email with a unique…

  • Why is tracking not showing on my international order?

    For some international shipments, it can take up to 4 business days for tracking information to appear on the tracking link provided. This is normal because our international carrier requires time to receive and scan in the boxes. If no tracking is showing up, give it a few days. If…

  • Is there a limit to how many copies of a book I can order?

    Due to the highly limited nature of our Lettered and Numbered editions, in order to be fair to our customers who are interested in purchasing a copy, there is an order limit of one copy per household and/or per person. In addition, Matching Pre-Order rights will only apply to one…

  • Can I transfer my lifetime subscription?

    Lifetime subscriptions are not transferable and must remain with the original subscriber. Lifetime subscribers can sell individual books from their subscription.

  • What happens if I default on my Partial.ly installment plan?

    As stated in our Terms of Service, if an installment plan for a pre-ordered book is defaulted as a result of several failed attempts to charge the credit card on file, the order will not be shipped until the plan is paid in full. If payment is not received in…

  • How Do I Update My Credit Card For My Installment Payments?

    If you need to update you card for any reason, login to your Partial.ly account here: https://partial.ly/login This link has instructions on how to update your card if needed: https://support.partial.ly/updating-payment-methods/ If you payment plan has defaulted due to multiple failed attempts to bill your card, please login to update your…

  • Do I need to purchase during the Matching Pre-Order to guarantee a match?

    If we are using the word “guarantee” in this context, then yes because it would be impossible to sell out of an edition during the matching pre-order period. In that way, you are guaranteed a copy, and we will match. If however, you wait for the public pre-order, provided you…

  • How do I acquire and retain rights to a Suntup Editions publication?

    Our definition of “rights.” The ability to purchase the next book and match the number or letter to the previous book. Taking it further, having “rights” to a book simply means that you will be included in the Matching Pre-Order email that is sent to owners of the previous book,…