If your book was shipped to the address you provided but has not arrived in a reasonable period of time, or if it shows that it was delivered but you don’t have it, then we suggest you either contact your local post office or submit a Missing Mail Search with USPS if that is the carrier used.
If your order was shipped with either UPS or FedEx, please contact them first. Please be aware that we have no control over an item once it leaves our facility. If you have contacted the carrier, and have not been successful in locating your order, please contact us. Once we have confirmed with the carrier that the package is lost, we will send a replacement. If a replacement is not available, we will issue a refund. If the original package arrives after a replacement has been sent, you must return it to us, and we will cover the return shipping.
Please note that we are not responsible for packages lost or stolen after the carrier has confirmed delivery.