• If I sell a book that I pre-ordered, can you ship it to the new owner?

    No, we cannot do that. All books are shipped to the original buyer. It is your responsibility to ship the book to the person you sold it to when you receive it. In addition, we ask that you not change the address on your order to the address of the…

  • Why don’t you publish an Artist or Classic edition for every title?

    When the press was first established, we had no plans of publishing Artist or Classic editions, however it soon became clear that a lower priced edition was important to many of our customers. We therefore made the decision to produce these editions whenever possible. There are two reasons we would…

  • Orders Stuck in Transit

    Domestic Shipments If your package shipped with the USPS has not been delivered, and appears to be stalled when you check the tracking, you can submit a missing mail form found here: https://www.usps.com/help/missing-mail.htm Outside of this, if we have shipped the item to a valid address, there is nothing more…

  • Holding Orders for Later Shipment

    We do not hold orders for shipment at a later time. If you are going to be away when we are shipping your order, we suggest that you put your mail on hold with the post office or contact FedEx/UPS to see if they can hold your delivery. Alternatively, you…

  • Returns Policy

    We accept returns on any book that is damaged or defective, or if the incorrect book was shipped provided that you contact us within 7 days of receipt of the order. If you have not contacted us within 7 days of receipt of the order, we cannot offer you a…

  • Cancelling Pre-Orders

    We accept cancellations on pre-ordered books which have not been published under the following guidelines: Cancellations can only be accepted if the request is received prior to commencement of the fulfillment process. If we receive a cancellation request at the time we are fulfilling orders, we cannot cancel that order….

  • Shipped Order Not Received

    If your book was shipped to the address you provided but has not arrived in a reasonable period of time, or if it shows that it was delivered but you don’t have it, then we suggest you either contact your local post office or submit a Missing Mail Search with USPS…

  • Saving Credit Cards for Faster Checkout

    Shopify provides a feature called Shop Pay, which allows customers to securely save their credit card information, along with shipping and billing addresses, for expedited checkout in future purchases. When customers opt into Shop Pay, their details are encrypted and stored, enabling a faster and more convenient checkout experience across…

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