We accept cancellations on pre-ordered books which have not been published under the following guidelines:
Cancellations can only be accepted if the request is received prior to commencement of the fulfillment process. If we receive a cancellation request at the time we are fulfilling orders, we cannot cancel that order.
Artist or Classic editions: Orders may be cancelled at any time prior to being fulfilled.
A full refund will be applied to your original payment method less any fees that were charged by the payment processor, provided you request to cancel within 30 days of your order date. If you request to cancel a pre-order after 30 days, the refund is issued in the form of store credit.
Numbered, Lettered and Roman Numeral editions: Orders may only be cancelled within 14 days after placing your order.
A full refund will be applied to your original payment method less any fees that were charged by the payment processor, provided you request to cancel within 14 days of your order date. If you request to cancel a pre-order after 14 days, we do not offer a refund.
If a pre-ordered book with rights is cancelled, and those rights were utilized to purchase the next book, then both the original order and the new order will be cancelled.
If the original payment method used was the “Partial.ly” installment plan, then the 5% fee charged is non-refundable.
To request a cancellation, please submit this form.