We accept returns on any book that is damaged or defective, or if the incorrect book was shipped provided that you contact us within 7 days of receipt of the order. If you have not contacted us within 7 days of receipt of the order, we cannot offer you a refund or exchange.
We must receive the damaged, defective or incorrect book back before a replacement is provided or a refund is issued, and we will pay for shipping both ways. In some cases, at our discretion, we may send a replacement without requiring the original book to be returned. To be eligible for a return, your book must be unused and in the same condition that you received it. It must also be in the original shipping box.
If you wish to return an item for a refund, and it is not damaged or defective, or it is not the incorrect item, then the same 7 day rule applies but we do not cover return shipping, and we cannot refund the shipping on the original order. A 20% restocking fee is also deducted from the refund.
Refunds will be applied to your original payment method less any fees that were charged by the payment processor. Sales tax is refunded in full. If a refund cannot be processed to the original payment method, it will be issued as store credit or, at our discretion, by another method such as PayPal.
Please do not ship books back to us without first letting us know. To request a return, please submit this form and include photos of the damage if applicable. Please include your order number along with the reason for the return.
Customers in the United States will receive a return label by email, which must be affixed to the box. Customers outside the United States should ship their return to: Suntup Editions, 6789 Quail Hill Parkway #521, Irvine, CA 92603, United States. If you are returning a damaged, defective or incorrect book from outside the United States, email us a copy of your postage receipt and we will reimburse the return postage.